How do patients perceive the treatment of nurses in the hospital emergency?

Abstract

Objective: To analyze the treatment received by the patient by the nursing staff in the emergency unit of the Central University Hospital Dr. Antonio Maria Pineda. Methodology: This study is based on a quantitative, non-experimental method, supported by a descriptive cross-field design. The population consisted of 112 patients, all older than 18 years of both sexes, who met the respective conditions, with healthy mental and cognitive functioning, who entered the emergency unit for three days a week in the morning shift for about two weeks. As a technique, the interview was used and a survey-type instrument structured by 5 dimensions was used, which correspond to sociodemographic data, patient reception, and pathophysiological condition of the patient, influencing factors and strategies, to respond to 30 items which has to do with a Likert-type scale. Conclusion: the majority of the patients demonstrated agreement regarding the treatment they receive from the nursing staff, highlighting that the majority disagreed with the fact that the nursing staff greets each patient in a friendly manner, and the majority stated that the nursing staff does not take into account the severity of the patient to be cared for. However, most of the surveyed patients fully agreed that the excess of patients affects nursing work.